Help & Contact

How can I contact your team?

For feedback and any other concerns, you may reach us via email at store at cropital dot com. (Kindly use this address for Cropital Store-related matters only. For Cropital Crowdfunding concerns, kindly see the crowdfunding contact page →.) You can also chat with us via Facebook Messenger.

What are your official social media accounts?

Facebook
Instagram

What are Impact Points, and how can I earn them?

Impact Points is the Cropital Store’s loyalty/rewards points program. It’s a simple system where each peso you spend on any Cropital Store purchase earns you one Impact Point. You can then use your Impact Points to pay for your purchases partially, or fully if you have enough points. Every 100 Impact Points is equivalent to a 1 peso discount/payment.

Note that to earn and keep Impact Points, you need to have a Cropital Store account, which is different from a Cropital Crowdfunding account.

How do I check my Impact Points balance?

You can see your Impact Points balance in the Cart page. (If you have no items in your cart, you can temporarily add a product to see your balance.) This is also where you can use your Impact Points to pay for your purchases.

What are the benefits of registering for an account in the Cropital Store?

A Cropital Store account allows for easier purchases in the future, as you can save your billing and shipping addresses for faster checkouts. You will also retain your order history, and you can make repeat orders with just one click. Also, a Cropital Store account will let you earn and accumulate Impact Points.

Note that Cropital Store accounts are separate and distinct from Cropital Crowdfunding platform accounts.

I’m unable to login to my account!

You can use the password reset form to regain access to your account. Note that Cropital Store accounts are separate and distinct from Cropital Crowdfunding platform accounts: you need to sign up separately for a Cropital Store account if you haven’t yet, and your passwords can (and should be) different between the two accounts.

ℹ This page is a work in progress; we’ll add more information soon! In the meantime, feel free to contact us for any questions not yet answered here.